Privacy Policy

Introduction

MRY88 ("we", "us", "our", "the Company", "the Platform") operates the online gaming and sports betting platform accessible at mry88.cam. This Privacy Policy ("Policy") describes how MRY88 collects, uses, stores, shares, and protects the personal data of players, visitors, and prospective registrants ("you", "your", "the User") who access or use the MRY88 Platform.

This Policy applies to all personal data collected through the MRY88 website, mobile applications, customer support channels, and any other interaction you may have with the Company. It should be read alongside our Terms & Conditions, which govern your use of the Platform.

By registering an account on MRY88, making a deposit, placing a wager, or otherwise using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease use of the Platform immediately.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means MRY88, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means a third-party service provider that processes personal data on behalf of MRY88 under written agreement and in accordance with this Policy.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "KYC Data" means identity verification documents and information submitted by a player as part of the Know Your Customer process, including government-issued photo ID and proof of address.
• "Cookies" means small text files placed on your device by the Platform to enable core functionality, session management, and analytics.
• "Platform" means the MRY88 website, mobile applications, and all associated digital services accessible at mry88.cam.
• "Malaysian Payment Data" means financial information related to transactions conducted via Malaysian payment methods, including Touch 'n Go eWallet, DuitNow, FPX, and bank transfers via Maybank, CIMB, Public Bank, and Hong Leong.

Personal Data We Collect

MRY88 collects personal data across several categories depending on your level of interaction with the Platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address
• Mobile phone number
• Chosen username and encrypted password
• Preferred language and currency settings

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (Malaysian MyKad, passport, or equivalent)
• Proof of residential address (utility bill, bank statement)
• Proof of payment method ownership (screenshot of e-wallet, bank account statement)
• Selfie or live photo for biometric identity matching (where required)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e-wallet account references, bank account last four digits)
• Transaction amounts, timestamps, and status records
• Cryptocurrency wallet addresses (where applicable)

3.4 Gaming & Betting Activity Data

• Wager history, game logs, and sports betting records
• Account balance history and bonus usage records
• Session duration, login timestamps, and device information
• Responsible gambling tool settings (deposit limits, self-exclusion status)

3.5 Technical & Usage Data

• IP address and geolocation data
• Browser type, version, and operating system
• Device identifiers and hardware model
• Pages visited, features accessed, and navigation paths on the Platform
• Referral source and marketing attribution data

3.6 Communications Data

• Live chat transcripts with customer support
• Email correspondence records
• Complaint and dispute records
• Survey responses and feedback submissions

How We Collect Your Data

MRY88 collects personal data through the following means:

Data Processing Purposes

MRY88 processes your personal data for the following purposes:

1. Account Management: Creating, maintaining, and managing your Player Account, including authentication and access control.
2. Identity Verification (KYC): Verifying that you meet the 21+ age requirement and confirming your identity in compliance with anti-money laundering (AML) obligations.
3. Payment Processing: Facilitating deposits and withdrawals via Malaysian payment methods and cryptocurrency channels.
4. Game Provision: Delivering casino games, live dealer tables, sports betting markets, and all other Platform services.
5. Bonus & Promotion Administration: Tracking wagering requirements, managing loyalty programme entitlements, and ensuring fair bonus usage.
6. Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account manipulation, and prohibited conduct.
7. Responsible Gambling: Monitoring player behaviour for signs of problem gambling and administering responsible gambling tools including deposit limits, cooling-off periods, and self-exclusion.
8. Legal Compliance: Fulfilling obligations under applicable law, including responding to regulatory enquiries, court orders, and legal process.
9. Customer Support: Handling and resolving queries, complaints, and disputes submitted through our support channels.
10. Platform Improvement: Analysing usage patterns to improve Platform design, performance, game selection, and overall user experience.
11. Marketing Communications: Sending promotional offers, bonus notifications, and product updates to players who have opted in to receive such communications.

Legal Basis for Processing

MRY88 processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing required to fulfil the contract between MRY88 and you as a registered player, including account creation, game provision, and payment processing.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML reporting, and responding to lawful requests from competent authorities.
• Legitimate Interests: Processing that serves MRY88's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Third-Party Disclosure

MRY88 does not sell, rent, or trade your personal data to third parties for commercial gain. We may share your data with trusted third parties only in the following circumstances:

7.1 Service Providers

We share necessary data with contracted service providers who process data on our behalf under written data processing agreements. These include KYC/identity verification providers, payment processing partners (including Malaysian e-wallet and bank network operators), cloud hosting and infrastructure providers, customer support platform operators, and analytics and fraud detection service providers. All such providers are contractually bound to process data only as instructed by MRY88 and to maintain appropriate security standards.

7.2 Game Content Providers

Game studios and content providers whose games are hosted on the MRY88 Platform may receive anonymised session data for the purposes of game performance monitoring, RTP auditing, and regulatory compliance. No personally identifiable data is shared with game studios without your explicit consent.

7.3 Legal & Regulatory Authorities

MRY88 may disclose personal data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required by applicable law, pursuant to a valid court order, or where MRY88 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of MRY88's business or assets, personal data held by MRY88 may be transferred to the acquiring entity as part of the transaction. In such circumstances, we will provide reasonable notice and the acquiring entity will be required to honour this Privacy Policy or obtain your fresh consent where required.

International Data Transfers

MRY88 operates with infrastructure and service providers that may be located outside Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, MRY88 will implement appropriate safeguards to ensure that your data remains protected to an equivalent standard.

Such safeguards may include standard contractual clauses, data processing agreements incorporating binding privacy obligations, or transfers to jurisdictions recognised as providing adequate levels of data protection. Where we rely on a specific transfer mechanism, details are available upon request by contacting our support team.

Data Retention

MRY88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following indicative retention periods apply:

Where data is retained beyond account closure for legal or compliance purposes, it will be held in a restricted state accessible only to authorised compliance personnel. Upon expiry of the applicable retention period, data will be securely deleted or anonymised.

Cookies & Tracking Technologies

MRY88 uses cookies and similar tracking technologies to operate the Platform, maintain session security, remember your preferences, and analyse how users navigate the site. The following categories of cookies are used:

10.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as account login sessions, security authentication, and page navigation. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.

10.2 Functional Cookies

Functional cookies allow the Platform to remember your preferences, such as your chosen language, display settings, and previously selected games. These cookies enhance your experience but are not essential to core Platform operation.

10.3 Analytics Cookies

Analytics cookies collect aggregated, anonymised data about how visitors use the Platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps MRY88 improve Platform performance and content. Analytics data is not used to identify individual users.

10.4 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform but will not prevent you from accessing core gaming services.

Your Data Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by MRY88. To exercise any of these rights, please contact our support team via live chat or at the email address provided in Section 15.

• Right of Access: You have the right to request a copy of the personal data MRY88 holds about you, along with information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to MRY88's legal retention obligations.
• Right to Restriction of Processing: You may request that MRY88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. Marketing objections will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

Children's Privacy & Age Restriction

MRY88 is strictly an adults-only platform. The Platform is not intended for use by any person under the age of 21. MRY88 does not knowingly collect, store, or process personal data from individuals under the age of 21.

If MRY88 discovers or is notified that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all associated data will be deleted in accordance with our data retention procedures, and any deposits or winnings will be handled in accordance with our Terms & Conditions regarding underage account closure.

If you believe a person under the age of 21 has registered an account or provided personal data to MRY88, please contact us immediately via our support channels. We take the protection of minors extremely seriously and will act promptly on any verified report.

Security Measures

MRY88 implements and maintains comprehensive technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful processing. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the Platform and your device.
• Encryption at rest for sensitive personal data and financial records stored on our servers.
• Two-factor authentication (2FA) available for all Player Accounts.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Dedicated fraud detection systems monitoring for anomalous transaction patterns and account activity.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures for managing and notifying affected users of any confirmed data breach.

Whilst MRY88 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You are encouraged to use a strong, unique password for your MRY88 account and to enable two-factor authentication to enhance your own account security.

Amendments to This Policy

MRY88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or our service offerings. Where changes are material, MRY88 will provide reasonable prior notice through the Platform or via email to the address registered on your Account.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how we protect your data. Your continued use of the Platform following the posting of any amended Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way MRY88 handles your personal data, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24/7 directly through the MRY88 Platform — the fastest way to reach us.
• Email: [email protected] — for data rights requests, please include "Privacy Request" in your subject line.

All data rights requests and privacy enquiries will be acknowledged within 5 business days. We may request proof of identity before processing any data access, correction, or deletion request to ensure we are acting on behalf of the legitimate account holder.